Selected 'Customer >> Customer Information Center'. When I typed in 'Tefé', nothing appears, but when I remove the 'é' and just type 'Tef', I get various customers with 'Tefé' in the name.
Why does OTRS not search the accents? Is this not possible to configure?
Thanks
[SOLVED] Customer Info Center not Recognizing Accents
Moderator: crythias
[SOLVED] Customer Info Center not Recognizing Accents
Last edited by jason123 on 18 Apr 2017, 17:19, edited 3 times in total.
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: Customer Info Center not Recognizing Accents
Hi,
there should be a parameter like:
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id', 'phone', 'mobile' ],
set within your /opt/otrs/Kernel/Config.pm file ... may you check?
Also ... what is the charset used by your db? you may check it from the web console
Admin > System Administration - Support Data Collector ... and check for the Database configuration
HTH
there should be a parameter like:
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id', 'phone', 'mobile' ],
set within your /opt/otrs/Kernel/Config.pm file ... may you check?
Also ... what is the charset used by your db? you may check it from the web console
Admin > System Administration - Support Data Collector ... and check for the Database configuration
HTH
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
Re: Customer Info Center not Recognizing Accents
Hi Giulio,
The database formatting was the issue, it is formatted to SQL_ASCII and should be UTF8.
Thanks for you help,
Jason
The database formatting was the issue, it is formatted to SQL_ASCII and should be UTF8.
Thanks for you help,
Jason