Migration 3.3.3 to 5.0.19

[Athena]

Hello,

I have an OTRS server version Windows 3.3.3.

We need to reinstall a new (Windows) server.

Questions:

1) Is it possible to install an empty 5.0.19 version, then import the current DB (MySQL) of the version 3.3.3 ?

2) Will all configurations be imported with the DB export, or do we need to transfer some other files ?


Thanks in advance for your help.

[zzz]

Hey Athena,

unfortunately, OTRS doesn't support Windows Servers anymore. To use the newest version, you'd have to migrate to a linux server and then upgrade your system from 3.3 -> 4 -> 5 (follow the instructions below)


http://doc.otrs.com/doc/manual/admin/st ... ndows.html
http://doc.otrs.com/doc/manual/admin/4. ... ading.html
http://doc.otrs.com/doc/manual/admin/st ... ading.html

Good luck

[Athena]

Hi zzz,

Thanks for the answer.
As a migration to Linux is required, it won't be so easy...

I have a first question, about the OTRSCloneDB : is it possible to clone the DB from the Windows server to itself ? And then copy the export (wich files is it ?) ?
As the future Linux server will be hosted somewhere else, a direct NW link is not possible.

Or, will this simple procedure work ?
- Stop the DB
- Copy the DB files to the new server
- Run a manuel import procedure on the new server


Second question : the procedure you provided show a PostrGreSQL migration.
Is it also working with a MySQL DB ?

[jojo]

if the database is now MySQL and will be MySQL in future you can just export it (mysqldump). Import it on the new server and start the migration