Hi,
I have created a dynamic field for a customer company. I can see it in the customer information center.
I want it to be displayed in the customer information sidebar when creating a new phone or email ticket, too.
But I am not able to get this to work.
Has anyone an advice?
Thanks and greetings
Jürgen
Dynamic Field in customer information (new phone ticket)
Moderator: crythias
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- Znuny newbie
- Posts: 6
- Joined: 07 Sep 2018, 08:41
- Znuny Version: 6.0.8
- Real Name: Jürgen Eberhardt
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- Znuny newbie
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- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: Dynamic Field in customer information (new phone ticket)
Hi!
You could try to add your dynamic field in this slot from the system configuration web frontend:
Ticket::Frontend::AgentTicketZoom###DynamicField
This is the information I have about it:
There is this one I never tried that is in the compose screen on the frontend:
Ticket::Frontend::AgentTicketCompose###DynamicField
You could try to add your dynamic field in this slot from the system configuration web frontend:
Ticket::Frontend::AgentTicketZoom###DynamicField
This is the information I have about it:
But this is in the ticketzoom screen. So after you composed your ticket.Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.
There is this one I never tried that is in the compose screen on the frontend:
Ticket::Frontend::AgentTicketCompose###DynamicField
Dynamic fields shown in the ticket compose screen of the agent interface.
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OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB
-
- Znuny newbie
- Posts: 6
- Joined: 07 Sep 2018, 08:41
- Znuny Version: 6.0.8
- Real Name: Jürgen Eberhardt
Re: Dynamic Field in customer information (new phone ticket)
Thanks for your reply. Adding dynamic fields in Ticket::Frontend::AgentTicketZoom###DynamicField works for dynamic fields of type Ticket but not for type Customer The mapping to the customer seems to be correct because I can edit the field in Admin --> Customer and it is displayed in the Customer Information Center. But the requirement is to see certain customer details when creating the ticket.
-
- Znuny newbie
- Posts: 75
- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: Dynamic Field in customer information (new phone ticket)
Ho! I was not aware that the DynamicField of type ticket and customer were not treated the same.
I don't see any information in the administration manual about theses types.
I'm sorry, I don't have any hint about how to display them by changing the settings in the frontend. You would probably be forced to modify the framework to allow those DynamicFields to appear in the ticket screens. There must be something that differentiate them and you would need to disable that.
Perhaps a more experienced user could provide a more helpful information...
I don't see any information in the administration manual about theses types.
I'm sorry, I don't have any hint about how to display them by changing the settings in the frontend. You would probably be forced to modify the framework to allow those DynamicFields to appear in the ticket screens. There must be something that differentiate them and you would need to disable that.
Perhaps a more experienced user could provide a more helpful information...
----------------------------------------------
OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB