Hi,
I have more than 200 Customer IDs (Companies) in OTRS each one referring to a specific branch.
In each branch(Company) the managers(customer user) have different set of permissions for a specific Activity to view and approve (Company ticket option), a Process Ticket is created by a normal customer user of the same branch .
Beside creating more than 200 notifications for each branch, Is there a way to notify the manager of a specific branch without notifying the others?
Regards
Notify users with the same customerID
Moderator: crythias
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root
- Administrator
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- Real Name: Roy Kaldung
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Re: Notify users with the same customerID
Hi,
Keep the manager's e-mail address in a field of the customer company record and use the DynamicFieldFromCustomerUser feature to copy the data into a dynamic field every time a ticket is created. Use this field <OTRS_TICKET_DynamicField_WhateverTheNameIs> as other recipient in the ticket notification.
- Roy
Keep the manager's e-mail address in a field of the customer company record and use the DynamicFieldFromCustomerUser feature to copy the data into a dynamic field every time a ticket is created. Use this field <OTRS_TICKET_DynamicField_WhateverTheNameIs> as other recipient in the ticket notification.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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iclaude
- Znuny advanced
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- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
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Re: Notify users with the same customerID
Thank you for your answer!root wrote: ↑03 Aug 2019, 07:23 Hi,
Keep the manager's e-mail address in a field of the customer company record and use the DynamicFieldFromCustomerUser feature to copy the data into a dynamic field every time a ticket is created. Use this field <OTRS_TICKET_DynamicField_WhateverTheNameIs> as other recipient in the ticket notification.
- Roy
Can you give me a Step by Step on how to do this? I am having a hard time figuring it out even though I have read other threads about this topic.
Regards
OTRS 6