We have a mail fetching problem after upgrading server's OS from Debian 9 to Debian 10. Tried to make a fresh install of OTRS and Debian 10 and got the same problem. No matter what protocol to use. But when using POP3S (like it works on Debian 9), the error message is:
Code: Select all
Backend ERROR: OTRS-CGI-45 Perl: 5.28.1 OS: linux Time: Fri Aug 16 03:51:22 2019
Message: CommunicationLog(ID:2,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2)::Kernel::System::MailAccount::POP3 => POP3S: Can't connect to mail_server_name
RemoteAddress: 172.18.77.0
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=5i9S7JhfNUMg6Z0cibtNVXz1Yv72swmr;
Traceback (589):
Module: Kernel::System::CommunicationLog::_LogError Line: 538
Module: Kernel::System::CommunicationLog::ObjectLog Line: 306
Module: Kernel::System::MailAccount::POP3::Fetch Line: 202
Module: Kernel::System::MailAccount::MailAccountFetch Line: 566
Module: Kernel::Modules::AdminMailAccount::Run Line: 80
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
So what is the new feature in Debian buster prevents OTRS to fetch mails? Hope somebody already solved such problem on his installation and can help.
OTRS Version is 6.0.20.