Hi,
We have several categories in the FAQ (6.0.19) which are only visible for some Agent groups. Unfortunatelly a customers can see these categories in the FAQ explorer. The FAQ articles in these categories are not visible to the customer, but the category name itself (category name and the info that there are not articles for that category).
Looking at the public FAQ, these categories are not visible (as long they don't contain an article that is visible to the public).
Does anyone have an idea where to disable categories without articles for customers from the customer FAQ Explorer?
FAQ: Hide category for cusomters
Moderator: crythias
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- Znuny newbie
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- Real Name: Markus Bellenberg
Re: FAQ: Hide category for cusomters
I have the same problem - does anyone has an answer for this ?
The right system works fine (only public/customer FAQs are shown) but all categories are shown.
It would be good enough to filter all categories with "no" entries, so only the ones with articels will be shown (1.2.3.4.5 in the picture)
Thanks in advance!
Markus
The right system works fine (only public/customer FAQs are shown) but all categories are shown.
It would be good enough to filter all categories with "no" entries, so only the ones with articels will be shown (1.2.3.4.5 in the picture)
Thanks in advance!
Markus
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- Administrator
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Re: FAQ: Hide category for cusomters
Hi,
Try to remove the group users from the category.
- Roy
Try to remove the group users from the category.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?