FAQ: Hide category for cusomters

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MisterShelby
Znuny newbie
Posts: 11
Joined: 13 Sep 2019, 19:15
Znuny Version: 6.0

FAQ: Hide category for cusomters

Post by MisterShelby »

Hi,

We have several categories in the FAQ (6.0.19) which are only visible for some Agent groups. Unfortunatelly a customers can see these categories in the FAQ explorer. The FAQ articles in these categories are not visible to the customer, but the category name itself (category name and the info that there are not articles for that category).

Looking at the public FAQ, these categories are not visible (as long they don't contain an article that is visible to the public).

Does anyone have an idea where to disable categories without articles for customers from the customer FAQ Explorer?
Mbel
Znuny newbie
Posts: 5
Joined: 16 Jun 2020, 07:49
Znuny Version: 6.0
Real Name: Markus Bellenberg

Re: FAQ: Hide category for cusomters

Post by Mbel »

I have the same problem - does anyone has an answer for this ?

The right system works fine (only public/customer FAQs are shown) but all categories are shown.
It would be good enough to filter all categories with "no" entries, so only the ones with articels will be shown (1.2.3.4.5 in the picture)

Thanks in advance!
Markus
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root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: FAQ: Hide category for cusomters

Post by root »

Hi,

Try to remove the group users from the category.

- Roy
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