Email Subjet = ticket create on dedicate group

[nicolay]

Hi all,

I am new user on OTRS@@

if it's possible to create tickets from sending mails with the creation of the ticket directly in the right group .

for example :
Subject of the mail: #Exploitation
The process creates the ticket directly in the Exploitation group.

thanks for your help and time

Dominique

[zzz]

Hello Dominique,

Yes, that's absolutely no problem with a PostMaster filter (docs).

Best regards
Emin

[nicolay]

hello zzz,

very thanks for your help

quick question : I just need to follow the "Filtering Incoming Email Messages" ? or I need to set another point ?
see attachment file

thanks

[zzz]

That's all you need.
Just try it with a message =)

[nicolay]

yep , is good !! thanks

can I ask anothers questions ?

can we send email to the agents when we have/created a new tickets in our dedicate group ?

thanks

Dominique

[zzz]

The doc covers that as well as a lot more.


https://doc.otrs.com/doc/manual/admin/6 ... ifications