Hi all,
I am new user on OTRS@@
if it's possible to create tickets from sending mails with the creation of the ticket directly in the right group .
for example :
Subject of the mail: #Exploitation
The process creates the ticket directly in the Exploitation group.
thanks for your help and time
Dominique
Email Subjet = ticket create on dedicate group
Moderator: crythias
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- Znuny superhero
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Re: Email Subjet = ticket create on dedicate group
Hello Dominique,
Yes, that's absolutely no problem with a PostMaster filter (docs).
Best regards
Emin
Yes, that's absolutely no problem with a PostMaster filter (docs).
Best regards
Emin
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- Znuny newbie
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Re: Email Subjet = ticket create on dedicate group
hello zzz,
very thanks for your help
quick question : I just need to follow the "Filtering Incoming Email Messages" ? or I need to set another point ?
see attachment file
thanks
very thanks for your help
quick question : I just need to follow the "Filtering Incoming Email Messages" ? or I need to set another point ?
see attachment file
thanks
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- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
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- Contact:
Re: Email Subjet = ticket create on dedicate group
That's all you need.
Just try it with a message =)
Just try it with a message =)
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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- Znuny newbie
- Posts: 8
- Joined: 20 Feb 2020, 13:37
- Znuny Version: 6.00
- Real Name: Nicolay
- Company: Oasis smart sim
Re: Email Subjet = ticket create on dedicate group
yep , is good !! thanks
can I ask anothers questions ?
can we send email to the agents when we have/created a new tickets in our dedicate group ?
thanks
Dominique
can I ask anothers questions ?
can we send email to the agents when we have/created a new tickets in our dedicate group ?
thanks
Dominique
-
- Znuny superhero
- Posts: 889
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Email Subjet = ticket create on dedicate group
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English