Email reply without quote
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- Znuny newbie
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- Real Name: Michael James
Email reply without quote
Hello,
We have configured our OTRS to include 6 lines of quote in the email replies. This works well and is useful.
I'm unable to find a way in the system/documentation (and perhaps there isnt) - to create an email template that includes no quote.
Any ideas, or is this not possible?
Thank you
Michael.
We have configured our OTRS to include 6 lines of quote in the email replies. This works well and is useful.
I'm unable to find a way in the system/documentation (and perhaps there isnt) - to create an email template that includes no quote.
Any ideas, or is this not possible?
Thank you
Michael.
Re: Email reply without quote
Hi,
check system Config AgentTicketCompose
Florian
check system Config AgentTicketCompose
Florian
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Re: Email reply without quote
Use email outbound features which will not display a quote however you have to manually input receiver email address.
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Re: Email reply without quote
Hi,
just one additional comment...
E-Mail Outbound != Reply.
regards
Flo
just one additional comment...
E-Mail Outbound != Reply.
regards
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
- Posts: 36
- Joined: 01 Jun 2015, 10:17
- Znuny Version: 6.0.28
- Real Name: Michael James
Re: Email reply without quote
Thanks guys - to quote you each:
Thanks for your replies
Michael
We could, but as you've identified - it's not without issues.
Thank you - I did, although I'm very aware these are global settings, and whilst I'm able to turn the feature off - I wondered about turning it off for JUST ONE template.
I'm not sure what you meant by this. Would you mind elaborating a little for me?
Thanks for your replies
Michael
Re: Email reply without quote
Hi,
have a look in the docs
https://doc.otrs.com/doc/manual/user/7. ... icket-menu
every action is explained here.
Flo
have a look in the docs
https://doc.otrs.com/doc/manual/user/7. ... icket-menu
every action is explained here.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
- Posts: 36
- Joined: 01 Jun 2015, 10:17
- Znuny Version: 6.0.28
- Real Name: Michael James
Re: Email reply without quote
Hello Flo,
This looks like it cannot be be done, and the reply templates cannot circumvent the quote, which is configured globally.
Thanks anyway.
Michael
I appreciate you sending me this link, however it doesn't address the issue I'm referring to, its for V7 (and I'm on V6), and I've already studied in the manual for V6 before I wrote the forum post. I can assure you I wouldn't waste your time on an issue that I could research and resolve myself.wurzel wrote: ↑28 May 2020, 12:59 have a look in the docs
https://doc.otrs.com/doc/manual/user/7. ... icket-menu
every action is explained here.
This looks like it cannot be be done, and the reply templates cannot circumvent the quote, which is configured globally.
Thanks anyway.
Michael
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Re: Email reply without quote
Hello Michael,
The easiest way would be to add some custom JavaScript. Just a few lines can make a huge difference in OTRS.
The user docs for OTRS 6 got removed a while ago; don't ask me why...
But you can use the docs for version 7 since the agent/admin frontend is almost identical.
— Emin
The easiest way would be to add some custom JavaScript. Just a few lines can make a huge difference in OTRS.
The user docs for OTRS 6 got removed a while ago; don't ask me why...
But you can use the docs for version 7 since the agent/admin frontend is almost identical.
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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- Znuny newbie
- Posts: 36
- Joined: 01 Jun 2015, 10:17
- Znuny Version: 6.0.28
- Real Name: Michael James
Re: Email reply without quote
Thanks Emin - I've always referred to these: https://doc.otrs.com/doc/manual/admin/6 ... index.html and it covers most things, I guess aside from some of the more "unusual" scenarios that require, as you say - custom code.zzz wrote: ↑28 May 2020, 14:42 Hello Michael,
The easiest way would be to add some custom JavaScript. Just a few lines can make a huge difference in OTRS.
The user docs for OTRS 6 got removed a while ago; don't ask me why...
But you can use the docs for version 7 since the agent/admin frontend is almost identical.
— Emin
Michael
Re: Email reply without quote
Hi,
yes, in this case otrs6 + 7 is the same
Flo
yes, in this case otrs6 + 7 is the same
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.