Postmaster filter email from not working fine

[drodralv]

Hello,

We do have set a postmaster filter from emails From "normal.regular@email.com" that moves the ticket to an specific queue.
For some reason, also the emails From "casual-normal.regular@email.com" are triggering that filter.

Is any symbol that i have to use to define the exact email "normal.regular@email.com" ?

I hope i explained myself correctly.

Thank you

OTRS 5.0.28

[wurzel]

Hi,

the checker is a regexp. So "normal.regular@email.com" triggers everything.

You have to play around like ^normal\.regular@email\.com

or with $ or other regular expressions.

Flo

[drodralv]

Hello,

Thank you for your reply, that example you provided works avoiding the other email but is not working for that one.

I will have to play around

Regards

[zzz]

Hello,

The caret (^) would work if the parsed field would only be: "normal.regular@email.com", but you're probably having something like "Normal Regular <normal.regular@email.com>".
So try this one instead: "<normal.regular@email.com>".

— Emin

[drodralv]

Hello,

It does not work. The email address itself is matching but when adding ^ in the beginning or other \ , it doesn't.

I will still trying.

Thank you

[wurzel]

Hi,

I am no regexp expert but you have to configure it properly
and please @all: please correct the RegExp if they are wrong

i use https://regex101.com/ for his

with

Code: Select all

normal\.regular@email\.com>$

it checks to normal.regular@email.com> at the end of the line

with

Code: Select all

normal\.regular@email\.com

et checks to normal.regular@email.com anywhere in the line

with

Code: Select all

^normal\.regular@email\.com>

et checks to normal.regular@email.com> at the beginning of the line


so this is tricky

Flo

[drodralv]

Hello!

I found out how to set it: <normal\.regular@email\.com> and that's it

Thank you to everyone