How can I define the state of the final merged ticket, if one of merging tickets is in closed state?
Right now my final ticket is getting closed status, if any ticket is closed.
It makes more sense to have a "highest" open state (new, open, pending, close).
so even if I have
- closed ticket
- pending ticket
- open ticket
- new ticket
I would expect to have open or new state for the merged ticket. Surely not the status closed.
Merge is using close state if one tickets is closed
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hkais
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Merge is using close state if one tickets is closed
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Re: Merge is using close state if one tickets is closed
the state of the target ticket is used. the merged ticket will get the special state merged..
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hkais
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Re: Merge is using close state if one tickets is closed
makes sense.
Is there a way to define the behavior like I named it? To reopen the ticket if one of the tickets is in open state?
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