Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.
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Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.
tickets assigned to agents, but reflecting in “New” state instead of "Open" state.
Re: Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.
please state your question clearly and in english
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com