Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.

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jawahar23
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Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.

Post by jawahar23 »

tickets assigned to agents, but reflecting in “New” state instead of "Open" state.
jojo
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Re: Tickets assigned to agents, but reflecting in “New” state instead of "Open" state.

Post by jojo »

please state your question clearly and in english
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