Hello guys,
I have a group in AD that are the admins of otrs, below is the configuration in Config.pm, the problem is that the admins are not allowed in all modules, I have to keep giving the permissions in the groups, but he always loses permission.
How do I give all permissions to the Admin in Config.pm?
# -- User (agent) groups mapping - Assigned a 'users' group in OTRS -- #
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
'CN=otrs_admin,OU=OTRS,OU=Grupos de serviços,OU=OU Administração da Rede,DC=<domain>,DC=intranet' => {
# otrs group
'admin' => {
# permission
rw => 1,
move_into => 1,
create => 1,
note => 1,
owner => 1,
priority => 1,
ro => 1,
},
},
};
User (agent) groups mapping
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- Real Name: Douglas Oliveira
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User (agent) groups mapping
DOUGLAS OLIVEIRA
OTRS v6.29 - ITSM - SO Linux with MySQL
OTRS v6.29 - ITSM - SO Linux with MySQL