In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"?
Another question, there is some way that a customer interacts with an ticket, like aproving or refusing other customer ticket, or just agents can do that?
I'm using OTRS 6.0.1 Comunnity Edition
Customer ticket
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EduardoBido
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root
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Re: Customer ticket
Hi,
Both of your rqeuests are possible with the process management.
- Roy
Hi,EduardoBido wrote: ↑05 Jan 2021, 19:29 In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"?
Another question, there is some way that a customer interacts with an ticket, like aproving or refusing other customer ticket, or just agents can do that?
Both of your rqeuests are possible with the process management.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?