How to setup OTRS to fetch Gmail

[sare]

Hi,

I am trying to let OTRS (community edition, v6.0.17) fetch email from a Gmail account. But I'm getting some errors.

1. When I try as type = POP3S, I get the following error:
Kernel::System::MailAccount::POP3 POP3S: Auth for user xxxxxxxx@gmail.com/pop.gmail.com failed!

And when I "Run now" - "fetch mail":

Backend ERROR: OTRS-CGI-65 Perl: 5.16.3 OS: linux Time: Fri Feb 19 01:25:13 2021

Message: CommunicationLog(ID:24263,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:30413)::Kernel::System::MailAccount::POP3 => POP3S: Auth for user xxxxxxxxx@gmail.com/pop.gmail.com failed!

RemoteAddress: 185.6.235.204
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=MXhDC62EnbsRB6WXy6pch2zapQvYoiHs;

Traceback (1280):
Module: Kernel::System::CommunicationLog::_LogError Line: 538
Module: Kernel::System::CommunicationLog::ObjectLog Line: 300
Module: Kernel::System::MailAccount::POP3::Fetch Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch Line: 566
Module: Kernel::Modules::AdminMailAccount::Run Line: 76
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32


2. When I try a Gmail account as type = IMAPS, I get the following error:
Kernel::System::MailAccount::IMAP IMAPS: Auth for user yyyyyyyyy@gmail.com/pop.gmail.com failed!

And when I "Run now" - "fetch mail": it says "Finished" but in my Communication Log it will say IMAPS: "Auth for user yyyyyyyyy@gmail.com/pop.gmail.com failed!"


How do I set up Gmail? Is it POP3S (which used to work a while ago) or IMAPS?

Thanks.

[skullz]

Back in the day, i have to enable 'less secure' functions in the gmail..

Alternatively, try to setup specific password for app also in gmail setting..

Good luck.

[crythias]

BTW, you probably don't want to fetch Gmail via POP3 (insecure), but rather it is strongly suggested to forward emails to your OTRS box (SMTP server) and handle emails immediately via procmail.