Add template to article

[puree]

Hello,

I was wondering if it's possible to add a template to the article that pops up when you open or close a ticket instead of typing it in manually
or perhaps to disable the article.

Kind Regards,
Puree

[zzz]

Hello Puree,

There are some settings for default text:

Ticket::Frontend::AgentTicketClose###Subject
Ticket::Frontend::AgentTicketClose###Body
Ticket::Frontend::AgentTicketClose###NoteMandatory

One click close add-on.

Best regards
Emin

[puree]

Hello Puree,

There are some settings for default text:

Ticket::Frontend::AgentTicketClose###Subject
Ticket::Frontend::AgentTicketClose###Body
Ticket::Frontend::AgentTicketClose###NoteMandatory

One click close add-on.

Best regards
Emin

Thank you, this is what i was looking for!

Kind regards