Cannot choose queue in QuickClose

[jsubhi]

Hi,
we are using the QuickClose-Addon by reneeb (https://opar.perl-services.de/dist/QuickClose).
After an update from OTRS5 to Znuny 6.0.32 I can no longer choose a queue when configuring a quick close. The queue-Field is grayed out.
Otherwise the Addon works as before.

During migration we had to uninstall the old QuickClose for OTRS5 and reinstall QuickClose 6.0.9 and are now trying to recreate our QuickClose entries.

Any Help would be appreciated.
Jarmo

[VCSousa]

Hi jsubhi,

Check this config on Sustem Config: QuickClose::QueueMove

[reneeb]

During migration we had to uninstall the old QuickClose for OTRS5 and reinstall QuickClose 6.0.9 and are now trying to recreate our QuickClose entries.

Why? Were there any error messages? Which step failed?

If you don't want to post this information in this forum, you can send me an email to info@perl-services.de. It would be great to know the error, so I can fix the package...

[jsubhi]

Check this config on Sustem Config: QuickClose::QueueMove

Tanks a lot! That fixed it!

[jsubhi]

During migration we had to uninstall the old QuickClose for OTRS5 and reinstall QuickClose 6.0.9 and are now trying to recreate our QuickClose entries.

Why? Were there any error messages? Which step failed?

If you don't want to post this information in this forum, you can send me an email to info@perl-services.de. It would be great to know the error, so I can fix the package...

I don't think it was a QuickClose issue. All three Addons from different developers I had installed failed to upgrade, so I probably did something wrong during the migration. It might have been as trivial as not finding the package in the repo or something. So the easiest solution was to just unistall all old packages and reinstall the 6.0-Versions from scratch. The whole migration was a rather painful process and at that point I just wanted to move on...

[reneeb]

Thanks...