Hide "Resolved" state from Queue

[iwill]

Recently i've create a "resolved" state which closes after 3 days if there is no reopening by the customer.
However, and as with the status "closed", I would like that as soon as the ticket is put in "resolved" it would disappear from the queue. This is possible?

[root]

Hi,

What is the state type for this state?

- Roy

[iwill]

Hi,

What is the state type for this state?

- Roy

Its a "pending auto"

[root]

Hi,

The only way to achieve this is to remove this state type from the System Configuration Ticket::ViewableStateType. I would do this if there are no other states with this state type which should be visible in overviews.

- Roy

[iwill]

Hi,

The only way to achieve this is to remove this state type from the System Configuration Ticket::ViewableStateType. I would do this if there are no other states with this state type which should be visible in overviews.

- Roy

After i do that, resolved tickets continues to appears on queue.
Thats my actual config and current states (im not concerned about planned state).

[root]

Hi,

Please delete the OTRRS cache.

- Roy

[iwill]

Hi,

Please delete the OTRRS cache.

- Roy

Are you refering to Maint::Cache::Delete ? If yes, im already done it, but no changes.

[root]

Hi,

Yes, that's what I refer to. What is the action where you see the tickets with this state (check your URL)?

- Roy

[iwill]

Hi,

Yes, that's what I refer to. What is the action where you see the tickets with this state (check your URL)?

- Roy

In fact, resolved tickets already been hide from queue, however, this is a partial fix that what i want.
Now, the real challenge is reduce number of tickets of queue (172 to 121). What can i do to achieve that?

[root]

Hi,

Please rebuild the Queue Index:

bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild

- Roy

[iwill]

Hi,

Please rebuild the Queue Index:

bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild

- Roy

Perfect! You are my angel man!