Resolved state on 7 day stats

[iwill]

Hi there,
Can i ask you if anyway to create a graphic chart on dashboard with "open's" and "resolved's"?
Or just change 7 day states default chart to replace "closed" to "resolved"?



best regards,
WIlliam C.

[zzz]

Hello William,

Yes, that can be done with the Agent Statistics module.
Create a statistic and set Show as dashboard widget (under General Specification) to Yes.

You should now see the newly created statistic widget under Dashboard->Settings.

Info: Docs for statistics.

Best regards
Emin

[iwill]

Hello William,

Yes, that can be done with the Agent Statistics module.
Create a statistic and set Show as dashboard widget (under General Specification) to Yes.

You should now see the newly created statistic widget under Dashboard->Settings.

Info: Docs for statistics.

Best regards
Emin

Indeed, but i cant find the exactly parameters to put on Y and X axis. Can you enligth me?
The result vs. "created" number

[zzz]

Hmm, I see the problem. Open is just the state and doesn't mean it got created on that date.
I don't think that you can put the "Resolved" state and the number of created tickets on the same axis.

It's the same problem with the 7 days statistic. You can't change "Closed" to "Resolved" without making changes to the code.

— Emin

[iwill]

Hmm, I see the problem. Open is just the state and doesn't mean it got created on that date.
I don't think that you can put the "Resolved" state and the number of created tickets on the same axis.

It's the same problem with the 7 days statistic. You can't change "Closed" to "Resolved" without making changes to the code.

— Emin

Oh, thats a bad news for me..