Hello,
Is it possible in OTRS 6 CE, to have option to select specific agent as default owner of a ticket?
Something like default state in different agentticketresponsible, agentticketnote, agentticketclose etc.
Thank you in advance.
BR,
Georgi
Select agent as Default owner
Moderator: crythias
-
- Znuny newbie
- Posts: 34
- Joined: 30 Nov 2020, 21:13
- Znuny Version: 6.4.5
- Real Name: Bjoern
Re: Select agent as Default owner
Hi graychev,
to my knowledge, there is no setting to set the owner automatically.
I think a feasible solution is to use the GenericAgent. You can have the GenericAgent set the owner of the ticket based on time parameters or on ticket events.
I hope this helps,
Cheers!
to my knowledge, there is no setting to set the owner automatically.
I think a feasible solution is to use the GenericAgent. You can have the GenericAgent set the owner of the ticket based on time parameters or on ticket events.
I hope this helps,
Cheers!