Switch LDAP sync to new server

[liquidxtc13]

Hi all!

Because of the Exchange Exploit that is probably well known to most of you, we had to rebuld the complete network for one of our customers, including the domain controller containing the Active Directory. Unfortunately that customer uses Agent & User Sync and authorization against the AD.

Will I have to expect any problems, when changing the configuration to use the new domain controller? The user objects are basically the same, at least all the objects necessary for the LDAP sync.

Will OTRS/Znuny create new users, because it uses SIDs internally? Or will the database just resync and that process will be transparent, so the users will have their old accounts & tickets?

Cheers!

[root]

Hi,

Znuny/OTRS does not rely on the SID. It uses just the configuration. Agents are only synced/created if an AuthSync module is configured, CustomerUsers are never synchronized except you use the sync script from the scripts-folder.

So, if all your filters still matches go ahead.

- Roy