View ALL my Agent tickets

[gob]

Hi

I am looking for a way to view All tickets assigned to me as an agent, ideally as a dashboard widget.

By ALL I mean tickets that I am either Owner or Responsible for. To include the following statuses:

• New

• Open

• Reminder

• Pending

I have tried the Perl Services - ToolbarTicketOwner package which certainly goes some way to achieving that but does not show New tickets that you have been assigned the owner of.

Any suggestions appreciated.
Thanks

[liquidxtc13]

Hi gob,

you can do this through the search interface. So if you are in a ticket context, not configuration or faq, click on the search symbol in the toolbar. You can configure all the thinks you ask for through filters and save them as a template.

Hope this helps!
Cheers

[skullz]

maybe try this addon : https://opar.perl-services.de/dist/Dash ... kets-6.0.6 by reneeb..
however i think its only for ticket owner..