[SOLVED] URGENT... Perl... issues since 20.04 LTS upgrade on Ubuntu

[jeffbourassa]

We are seeing the following error since Ubuntu 20.04 LTS upgrade.

We are also unable to process outgoing email - it looks like there have not been any outgoing messages sent since the upgrade (which was done overnight). OTRS is running normally (except for this issue).

root@pgc-eadmin:/opt/otrs/bin# ./otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.32)
o Archive::Zip.....................ok (v1.67)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Date::Format.....................ok (v2.24)
XSAccessor.c: loadable library and perl binaries are mismatched (got handshake key 0xde00080, needed 0xcd00080)
root@pgc-eadmin:/opt/otrs/bin#

when checking mail queues:


root@pgc-eadmin:/opt/otrs/bin# ./otrs.Console.pl Maint::Email::MailQueue --list
XSAccessor.c: loadable library and perl binaries are mismatched (got handshake key 0xde00080, needed 0xcd00080)
root@pgc-eadmin:/opt/otrs/bin#

Hoping someone has some ideas?

Jeff

[jojo]

it seems your perl is not consistent. You can try to update the module manually via apt to have a clean install.

Also this forum is run by valunteers, so you should consider buying professional support to get help on urgent matters

[zzz]

It's not really an OTRS issue but rather a Perl one.
This issue is talking about it and if you're lucky

Code: Select all

perl -MCPAN -e 'recompile()'

might do the trick.

— Emin