HI,
we have some tickets that only who is owner and responsible can view, is it possible to give permission on per ticket?
the respnsible one is always the same but the owner have to be changeable.
ACL
Moderator: crythias
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flying2021
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root
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Re: ACL
Hi,
Permissions are based on the queue's group.
- Roy
Permissions are based on the queue's group.
- Roy
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flying2021
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Re: ACL
ok are possible to do this with with all users in the same group? like "users" with ACL, like not show viewzoom information of the ticket if it dont match the owner or something like that?
I have never used the ACl so I am not familar with it
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root
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Re: ACL
Hi,
Please describe what the goal is. What I understand so far is, that you like to disable the possibility to change the responsible on certain tickets. is this correct? If yes, what criteria must such a ticket fulfill?
- Roy
Please describe what the goal is. What I understand so far is, that you like to disable the possibility to change the responsible on certain tickets. is this correct? If yes, what criteria must such a ticket fulfill?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
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flying2021
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Re: ACL
Hi,
No we don't want to disable responsible.
We are using OTRS as our help desk, some tickets could be a incident that are sensitive and should only be viewed by the owner of the ticket and the responsible.
I have already created a queue and a group for this, but the problem is that the owner/agent of the ticket could be anyone in the company.
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root
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Re: ACL
Hi Aeg,
Maybe one of the permission modules works for you. You should play around with them on a test system. Search for Ticket::Permission
There are an OwnerCheck and ResposibleCheck module.
- Roy
Maybe one of the permission modules works for you. You should play around with them on a test system. Search for Ticket::Permission
There are an OwnerCheck and ResposibleCheck module.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?