Greetings,
I am noticing that some tickets with the same Service, State, Queue are missing the SLA.
Example 1: The Correct form, is displaying the SLA.
State: 1- Por Tratar
Queue: GMI-USO
Service: Incidente::2. Equipamento::2.1. Desktop e Laptop::2.1.1. Anomalia/Avaria do Equipamento
SLA: 180 min = 3 Horas
Example 2: SLA is not being displayed.
State: 1- Por Tratar
Queue: GMI-USO
Service: Incidente::2. Equipamento::2.1. Desktop e Laptop::2.1.1. Anomalia/Avaria do Equipamento
-
The state 1- Por Tratar has the type OPEN.
Regards
SLA Null for some tickets with the same details
Moderator: crythias
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- Znuny advanced
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SLA Null for some tickets with the same details
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OTRS 6
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- Administrator
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Re: SLA Null for some tickets with the same details
Hi,
Maybe there is no SLA assigned? This is not done automatically by default.
- Roy
Maybe there is no SLA assigned? This is not done automatically by default.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?