Customer User Information Center - Planned on Closed tab?

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iwill
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Joined: 10 Feb 2021, 10:47
Znuny Version: 6.0
Real Name: William Craveiro

Customer User Information Center - Planned on Closed tab?

Post by iwill »

Hi there,

Im trying to find a way to change Customer User Information Center to create a new tab or move "planned" tickets to open tab without change state type of planned (pendingo auto). There's any way to do it?

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skullz
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Re: Customer User Information Center - Planned on Closed tab?

Post by skullz »

Check System Configuration > AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen

Try modify 'Attributes' value to

Code: Select all

StateType=open;StateType=pending auto
iwill
Znuny newbie
Posts: 65
Joined: 10 Feb 2021, 10:47
Znuny Version: 6.0
Real Name: William Craveiro

Re: Customer User Information Center - Planned on Closed tab?

Post by iwill »

skullz wrote: 21 Apr 2021, 09:54 Check System Configuration > AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen

Try modify 'Attributes' value to

Code: Select all

StateType=open;StateType=pending auto
To make effect, i need to rebuild and clean cache?
I question that because im already make these changes, but "planned" state stays on "closed" tab.
skullz
Znuny superhero
Posts: 618
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: Customer User Information Center - Planned on Closed tab?

Post by skullz »

Oppss, the setting is for the Open Ticket widgets instead..

Hence, what are you looking for is not available within configuration.
You are looking for code level modification.

File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm

API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html
iwill
Znuny newbie
Posts: 65
Joined: 10 Feb 2021, 10:47
Znuny Version: 6.0
Real Name: William Craveiro

Re: Customer User Information Center - Planned on Closed tab?

Post by iwill »

skullz wrote: 21 Apr 2021, 11:48 Oppss, the setting is for the Open Ticket widgets instead..

Hence, what are you looking for is not available within configuration.
You are looking for code level modification.

File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm

API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html
Any idea what code line that i have to change to achieve what i want?
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