Hi there,
Im trying to find a way to change Customer User Information Center to create a new tab or move "planned" tickets to open tab without change state type of planned (pendingo auto). There's any way to do it?
Customer User Information Center - Planned on Closed tab?
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- Znuny superhero
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Re: Customer User Information Center - Planned on Closed tab?
Check System Configuration > AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen
Try modify 'Attributes' value to
Try modify 'Attributes' value to
Code: Select all
StateType=open;StateType=pending auto
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Re: Customer User Information Center - Planned on Closed tab?
To make effect, i need to rebuild and clean cache?skullz wrote: ↑21 Apr 2021, 09:54 Check System Configuration > AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen
Try modify 'Attributes' value to
Code: Select all
StateType=open;StateType=pending auto
I question that because im already make these changes, but "planned" state stays on "closed" tab.
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- Znuny superhero
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Re: Customer User Information Center - Planned on Closed tab?
Oppss, the setting is for the Open Ticket widgets instead..
Hence, what are you looking for is not available within configuration.
You are looking for code level modification.
File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm
API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html
Hence, what are you looking for is not available within configuration.
You are looking for code level modification.
File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm
API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html
My Github
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Re: Customer User Information Center - Planned on Closed tab?
Any idea what code line that i have to change to achieve what i want?skullz wrote: ↑21 Apr 2021, 11:48 Oppss, the setting is for the Open Ticket widgets instead..
Hence, what are you looking for is not available within configuration.
You are looking for code level modification.
File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm
API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html