AgentTicketZoom layout change assitance (order)

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finalbeta
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Joined: 12 Jul 2018, 12:19
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AgentTicketZoom layout change assitance (order)

Post by finalbeta »

I've set LinkObject::ViewMode to Complex. The tables for linked objects shows at the very bottom of AgentTicketZoom. Can I put that table more to the top? My users keep missing that it's there...

I would like to show linked tickets/FAQ items at the very top of the AgentTicketZoom window.
Can this be done please?
reneeb
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Re: AgentTicketZoom layout change assitance (order)

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
finalbeta
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Posts: 11
Joined: 12 Jul 2018, 12:19
Znuny Version: 5.1.1.1.1

Re: AgentTicketZoom layout change assitance (order)

Post by finalbeta »

Thank you, that was definitly usefull.

I ended up adding a .js file to the webserver with the following code:

Code: Select all

var eElement = document.getElementsByClassName("ContentColumn")[0];
var WidgetTicketElement = document.getElementById('WidgetTicket');
if(WidgetTicketElement !== null){eElement.insertBefore(WidgetTicketElement, eElement.firstChild);}
var WidgetFAQElement = document.getElementById('WidgetFAQ');
if(WidgetFAQElement !== null){eElement.insertBefore(WidgetFAQElement, eElement.firstChild)};
And I added the following to the AgentTicketZoom loader at the following config setting: Loader::Module::AgentTicketZoom###002-Ticket:

Code: Select all

CUSTOM/agentzoomchange.js
And uploaded the custom .js to:

Code: Select all

/opt/otrs/var/httpd/htdocs/js/CUSTOM/agentzoomchange.js
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