Hi,
As stated in the title, I'd like to know the difference between the move and move_into permissions. Here's the context:
We have two queues for support: Level 1 and Level 2. Agents responsible for Level 1 are rw in Level 1, but should be able to view, add notes in Level 2 queue, but also move a ticket from Level 1 to Level 2 and vice-versa. On level 1 queue, level 1 agents have rw permissions on Level 1 queue and have these permissions on Level 2 queue ro, move_into, note. They can move a ticket from Level 1 to 2, but not from 2 to 1.
Can the optional move permission help me?
Thanks,
[Solved ]Difference between permissions move and move_into
Moderator: crythias
[Solved ]Difference between permissions move and move_into
Last edited by ugob on 01 May 2021, 15:43, edited 1 time in total.
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Re: Difference between permissions move and move_into
move is "move away from this queue", move_into is "move into this queue"...
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