[Solved ]Difference between permissions move and move_into

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ugob
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Posts: 52
Joined: 29 Jul 2011, 22:15
Znuny Version: 3.0

[Solved ]Difference between permissions move and move_into

Post by ugob »

Hi,

As stated in the title, I'd like to know the difference between the move and move_into permissions. Here's the context:

We have two queues for support: Level 1 and Level 2. Agents responsible for Level 1 are rw in Level 1, but should be able to view, add notes in Level 2 queue, but also move a ticket from Level 1 to Level 2 and vice-versa. On level 1 queue, level 1 agents have rw permissions on Level 1 queue and have these permissions on Level 2 queue ro, move_into, note. They can move a ticket from Level 1 to 2, but not from 2 to 1.

Can the optional move permission help me?

Thanks,
Last edited by ugob on 01 May 2021, 15:43, edited 1 time in total.
reneeb
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Re: Difference between permissions move and move_into

Post by reneeb »

move is "move away from this queue", move_into is "move into this queue"...
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ugob
Znuny newbie
Posts: 52
Joined: 29 Jul 2011, 22:15
Znuny Version: 3.0

Re: [Solved ]Difference between permissions move and move_into

Post by ugob »

Thanks a lot!
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