Good day.
OTRS version 6.0.6. After the update, the ability to respond to an answering on message autoresponder's
was lost (I don't know exactly after which one).
I mean, when a ticket is created, a message is sent from an autoresponder. Well, I suppose we should mention that sometimes we need to send a reply to a message sent by an autoresponder.
Previously, there was a button for this, now stayed only this functionality:
Mark | Plain Format format | Print | Split
How do I get the "Reply" button back?
Reply to an autoresponder letter
Moderator: crythias
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Re: Reply to an autoresponder letter
Hi,
It needs custom development as already mentioned to your colleague in viewtopic.php?f=53&t=42452&p=171886
- Roy
It needs custom development as already mentioned to your colleague in viewtopic.php?f=53&t=42452&p=171886
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Reply to an autoresponder letter
Hello.
Thank you very much, but can you please tell us exactly what custom development need to be made, or at least in what direction to move.
Thank you very much, but can you please tell us exactly what custom development need to be made, or at least in what direction to move.
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- Administrator
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Re: Reply to an autoresponder letter
Hi,
I think the proper place to check might be the Layout object and/or the Article object.
- Roy
I think the proper place to check might be the Layout object and/or the Article object.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Reply to an autoresponder letter
Can you please tell us in more detail what exactly needs to be fixed in the code.
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- Joined: 18 Dec 2007, 12:23
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Re: Reply to an autoresponder letter
Hi,
Sorry, I can't. Finding and listing all relevant parts needs a lot of time. This forum is run by volunteers in their spare time without compensation.
I recommend checking the marketplace for a) developer training or b) someone to hire.
- Roy
Sorry, I can't. Finding and listing all relevant parts needs a lot of time. This forum is run by volunteers in their spare time without compensation.
I recommend checking the marketplace for a) developer training or b) someone to hire.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?