Reply to an autoresponder letter

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benwork
Znuny newbie
Posts: 5
Joined: 07 May 2021, 12:43
Znuny Version: 6.0.6
Real Name: Veniamin

Reply to an autoresponder letter

Post by benwork »

Good day.

OTRS version 6.0.6. After the update, the ability to respond to an answering on message autoresponder's
was lost (I don't know exactly after which one).

I mean, when a ticket is created, a message is sent from an autoresponder. Well, I suppose we should mention that sometimes we need to send a reply to a message sent by an autoresponder.

Previously, there was a button for this, now stayed only this functionality:

Mark | Plain Format format | Print | Split

How do I get the "Reply" button back?
root
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Re: Reply to an autoresponder letter

Post by root »

Hi,

It needs custom development as already mentioned to your colleague in viewtopic.php?f=53&t=42452&p=171886

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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benwork
Znuny newbie
Posts: 5
Joined: 07 May 2021, 12:43
Znuny Version: 6.0.6
Real Name: Veniamin

Re: Reply to an autoresponder letter

Post by benwork »

Hello.

Thank you very much, but can you please tell us exactly what custom development need to be made, or at least in what direction to move.
root
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Re: Reply to an autoresponder letter

Post by root »

Hi,

I think the proper place to check might be the Layout object and/or the Article object.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
benwork
Znuny newbie
Posts: 5
Joined: 07 May 2021, 12:43
Znuny Version: 6.0.6
Real Name: Veniamin

Re: Reply to an autoresponder letter

Post by benwork »

Can you please tell us in more detail what exactly needs to be fixed in the code.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Reply to an autoresponder letter

Post by root »

Hi,

Sorry, I can't. Finding and listing all relevant parts needs a lot of time. This forum is run by volunteers in their spare time without compensation.
I recommend checking the marketplace for a) developer training or b) someone to hire.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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