[SOLVED] PostMaster Filter Body

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chrotha
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[SOLVED] PostMaster Filter Body

Post by chrotha »

Hello Everyone,
I'm having some trouble filtering an email with three keywords using the postmaster filter.
Screenshot_1.png
But whenever I send an email with those three keywords together, as they are in the filter, it returns "Matched NOT", when I change it to check the subject instead of the Body, it says filter successful.

Can you give me a hand?

Thanks in advance
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Last edited by chrotha on 21 May 2021, 13:35, edited 1 time in total.
reneeb
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Re: PostMaster Filter Body

Post by reneeb »

Do you send HTML mails? If so, do they have a plain text part? Maybe you can share the mail (enable Ticket::Frontend::PlainView, go to mail, click on "unformatted view" on the article, download .eml file)...
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chrotha
Znuny newbie
Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

Re: PostMaster Filter Body

Post by chrotha »

I'm sorry for the late reply.

I couldn't share the email since it had some sensitive information, although the problem is solved. All I had to do was change the email body from html to plain text and it worked like a charm.

Thanks
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