Issue with pasting images in ticket body or notes

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graychev
Znuny newbie
Posts: 19
Joined: 19 Jan 2021, 18:19
Znuny Version: 6 CE
Real Name: Georgi Raychev

Issue with pasting images in ticket body or notes

Post by graychev »

Hello,

Please for your advise.

I have OTRS 6 installed and I have issue with copy text and images from some mail client (Outlook, Mozilla Thunderbird etc.) and paste it in new ticket (or in the notes in existing one).
The pasted image is not visible. I see only frame. (attached file)

If I set up postmaster filter and send mail with text and images from my mail to OTRS6 mail, all is visible with no issues.
But I have many colleagues that want to be able just to copy paste from their mail to OTRS6.

Please for your advice.

Thank you in advance.

Best regards,
Georgi
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zzz
Znuny superhero
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Real Name: Emin
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Re: Issue with pasting images in ticket body or notes

Post by zzz »

Hello Georgi,

These images are most likely not real copies but just references. If you enable AgentTicketPlain in the system configuration and open the ticket -> and press on "Plain Format", you will, again, most likely just see a local reference and not the image itself.

Best regards
Emin
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graychev
Znuny newbie
Posts: 19
Joined: 19 Jan 2021, 18:19
Znuny Version: 6 CE
Real Name: Georgi Raychev

Re: Issue with pasting images in ticket body or notes

Post by graychev »

Hello Emin,

Thank you for the feedback.
I thought so, but needed to ask, just in case.

If I use filter for incoming mails, it's ok.
If I have the image and paste it, then edit its settings and upload it to the server from the local pc, aslo is OK.
Last but not least, as attachment is always option.

Best regards,
Georgi
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