TicketMove with Subqueues opened

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spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

TicketMove with Subqueues opened

Post by spark123 »

Hi,
we have a customer using OTRS/Znuny with many queues and subqueues (and subqueues etc).

In the very old beginning from OTRS the TicketMove/ViewMove Menu has shown all Queues in a long list.
In the acutal znuny Version you have to open the subqueues all by hand which is user unfriendly (with many entries). Is there a way to get all the sub entries pre opened?
reneeb
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Re: TicketMove with Subqueues opened

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

Re: TicketMove with Subqueues opened

Post by spark123 »

thanks, but no not really.

Meant is the "move" dropdown menu in the ticket zoom view. In our znuny version 6.0.34 if we want to move a ticket to a different queue the dropdown list shows all queues, but to see the subqueues we have to expand them by hand. We just want to have a long list with all subqueues expanded by default.
zzz
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Re: TicketMove with Subqueues opened

Post by zzz »

Have you tried Renées solution?
There is no setting for your request. You'll have to do it with custom JavaScript/the jsTree API.

— Emin
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spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

Re: TicketMove with Subqueues opened

Post by spark123 »

Yes, many thanks.

Is it also possible to auto expand the queue overview in the ticketoverview? I mean to have a "List" and not a "Tree" view.

Image

Thanks in advance.
spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

Re: TicketMove with Subqueues opened

Post by spark123 »

Problem solved. Thanks!
reneeb
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Re: TicketMove with Subqueues opened

Post by reneeb »

Can you post your solution, please? Others may have the same issues.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

Re: TicketMove with Subqueues opened

Post by spark123 »

Hi, look this topic: viewtopic.php?f=64&t=32784&hilit=jstree

Changing the Ticket::Frontend::ListType to list view will also show all of the queues and sub queues
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