Hi,
we have a customer using OTRS/Znuny with many queues and subqueues (and subqueues etc).
In the very old beginning from OTRS the TicketMove/ViewMove Menu has shown all Queues in a long list.
In the acutal znuny Version you have to open the subqueues all by hand which is user unfriendly (with many entries). Is there a way to get all the sub entries pre opened?
TicketMove with Subqueues opened
Moderator: crythias
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- Znuny guru
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Re: TicketMove with Subqueues opened
Maybe this helps: viewtopic.php?f=64&t=32784&hilit=jstree
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: TicketMove with Subqueues opened
thanks, but no not really.
Meant is the "move" dropdown menu in the ticket zoom view. In our znuny version 6.0.34 if we want to move a ticket to a different queue the dropdown list shows all queues, but to see the subqueues we have to expand them by hand. We just want to have a long list with all subqueues expanded by default.
Meant is the "move" dropdown menu in the ticket zoom view. In our znuny version 6.0.34 if we want to move a ticket to a different queue the dropdown list shows all queues, but to see the subqueues we have to expand them by hand. We just want to have a long list with all subqueues expanded by default.
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- Znuny superhero
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Re: TicketMove with Subqueues opened
Have you tried Renées solution?
There is no setting for your request. You'll have to do it with custom JavaScript/the jsTree API.
— Emin
There is no setting for your request. You'll have to do it with custom JavaScript/the jsTree API.
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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Free and premium add-ons: German | English
Re: TicketMove with Subqueues opened
Yes, many thanks.
Is it also possible to auto expand the queue overview in the ticketoverview? I mean to have a "List" and not a "Tree" view.
Thanks in advance.
Is it also possible to auto expand the queue overview in the ticketoverview? I mean to have a "List" and not a "Tree" view.
Thanks in advance.
Re: TicketMove with Subqueues opened
Problem solved. Thanks!
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Re: TicketMove with Subqueues opened
Can you post your solution, please? Others may have the same issues.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: TicketMove with Subqueues opened
Hi, look this topic: viewtopic.php?f=64&t=32784&hilit=jstree
Changing the Ticket::Frontend::ListType to list view will also show all of the queues and sub queues
Changing the Ticket::Frontend::ListType to list view will also show all of the queues and sub queues