OTRS - package User Import Export csv

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kpemonon
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OTRS - package User Import Export csv

Post by kpemonon »

Hey everyone,

I'm using OTRS 6.0.29 and i need to import some old tickets form a csv file.
On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimp ... afc4&_ss=r

I try to install the package but I have this error

Sorry, can't install package, because package ImportExport v5.0.1 is required!

Do you know how can i install the package ImportExport v5.0.1 ?

Have a good day and thank you for your help

Kevin
zzz
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Re: OTRS - package User Import Export csv

Post by zzz »

Hello Kevin,

That's not the "official" website. Just from the description, it doesn't sound like you can import or export tickets – just user information.
It's most likely asking for the ImportExport module you can download from here.

Best regards
Emin
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root
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Re: OTRS - package User Import Export csv

Post by root »

Hi,

kpemonon wrote: 11 Jun 2021, 16:02 On the official site otrsaddons, i have found that i can use this package : https://otrsaddons.com/products/userimp ... afc4&_ss=r
And this site is official for what?

You'll find there Import-Export-5.0.42.opm (latest for version 5) here: https://download.znuny.org/releases/itsm/packages5/

- Roy
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kpemonon
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Re: OTRS - package User Import Export csv

Post by kpemonon »

Hello Emin and Roy,

Thank you for your answers.

Sorry for my mistake.

I go to try to install the package form your link.

And so have you any ideas of the way to import some old tickets from csv ?
root
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Re: OTRS - package User Import Export csv

Post by root »

Hi,

Import from where/what?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
kpemonon
Znuny newbie
Posts: 10
Joined: 11 Jun 2021, 15:26
Znuny Version: 6.0.29
Real Name: Kevin Pemonon

Re: OTRS - package User Import Export csv

Post by kpemonon »

Thanks for your help, i have can install the module that i wanted.

I would like import a csv file from my computer, who contain a list of tickets, into the boards of OTRS to have access to this old tickets

Best regards,

Kevin
jojo
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Re: OTRS - package User Import Export csv

Post by jojo »

Thats currently not possible
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kpemonon
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Joined: 11 Jun 2021, 15:26
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Re: OTRS - package User Import Export csv

Post by kpemonon »

Hello Jojo,

Thanks for your answer
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