we're preparing the Migration of our OTRS 6 Instance to a new Server. Everything is working fine besides sending out E-Mails. We are using the same configuration as before which is working. When using SMTP mails are being sent. Once we switch to SMTPS or SMTPTLS we receive the following errors:
And alsoOTRS-otrs.Console.pl-Maint::Email::MailQueue-60[25626]: [Error][Kernel::System::CommunicationLog::_LogError][Line:538]: CommunicationLog(ID:528045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Connection,ObjectLogID:620861)::Kernel::System::Email::SMTP => SMTP authentication failed (SMTP code: 000, ErrorMessage: 000, ).
OTRS-otrs.Console.pl-Maint::Email::MailQueue-60[25626]: [Error][Kernel::System::CommunicationLog::_LogError][Line:538]: CommunicationLog(ID:528045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:620836)::Kernel::System::Email => Error sending message using backend 'Kernel::System::Email::SMTPTLS'.
Iam 99% sure that it has to be a Server sided issue. We installed all required Perl Packages from the check perl script aswell as perl-core.OTRS-otrs.Console.pl-Maint::Email::MailQueue-60[25626]: [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:49]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Perl: 5.16.3 OS: linux Time: Tue Jun 15 15:00:07 2021#012#012 Message: CommunicationLog(ID:528045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Connection,ObjectLogID:620861)::Kernel::System::Email::SMTP => SMTP authentication failed (SMTP code: 000, ErrorMessage: 000, ).#012#012 Traceback (25626): #012 Module: Kernel::System::CommunicationLog::_LogError Line: 538#012 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300#012 Module: Kernel::System::Email::SMTP::Check Line: 175#012 Module: Kernel::System::Email::SMTP::Send Line: 226#012 Module: Kernel::System::Email::SendExecute Line: 749#012 Module: Kernel::System::MailQueue::Send Line: 673#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 144#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232#012 Module: (eval) Line: 316#012 Module: main::Start Line: 316#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137#012#012ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Perl: 5.16.3 OS: linux Time: Tue Jun 15 15:00:07 2021#012#012 Message: CommunicationLog(ID:528045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:620836)::Kernel::System::Email => Error sending message using backend 'Kernel::System::Email::SMTPTLS'.#012#012 Traceback (25626): #012 Module: Kernel::System::CommunicationLog::_LogError Line: 538#012 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300#012 Module: Kernel::System::Email::SendExecute Line: 764#012 Module: Kernel::System::MailQueue::Send Line: 673#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 144#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232#012 Module: (eval) Line: 316#012 Module: main::Start Line: 316#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137#012#012ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Perl: 5.16.3 OS: linux Time: Tue Jun 15 15:00:07 2021#012#012 Message: CommunicationLog(ID:528045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:620836)::Kernel::System::MailQueue => Message could not be sent! Error message: SMTP authentication failed: 000, !#012#012 Traceback (25626): #012 Module: Kernel::System::CommunicationLog::_LogError Line: 538#012 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300#012 Module: Kernel::System::MailQueue::_SendError Line: 833#012 Module: Kernel::System::MailQueue::Send Line: 689#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 144#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232#012 Module: (eval) Line: 316#012 Module: main::Start Line: 316#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137#012#012ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Perl: 5.16.3 OS: linux Time: Tue Jun 15 15:00:07 2021#012#012 Message: CommunicationLog(ID:528045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:620836)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed#012#012 Traceback (25626): #012 Module: Kernel::System::CommunicationLog::_LogError Line: 538#012 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300#012 Module: Kernel::System::MailQueue::_SendError Line: 852#012 Module: Kernel::System::MailQueue::Send Line: 689#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 144#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232#012 Module: (eval) Line: 316#012 Module: main::Start Line: 316#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137#012#012Error: #012Could not send message with ID '11029'! Please refer to the log.#012ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Perl: 5.16.3 OS: linux Time: Tue Jun 15 15:00:07 2021#012#012 Message: CommunicationLog(ID:528049,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Connection,ObjectLogID:620862)::Kernel::System::Email::SMTP => SMTP authentication failed (SMTP code: 000, ErrorMessage: 000, ).#012#012 Traceback (25626): #012 Module: Kernel::System::CommunicationLog::_LogError Line: 538#012 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300#012 Module: Kernel::System::Email::SMTP::Check Line: 175#012 Module: Kernel::System::Email::SMTP::Send Line: 226#012 Module: Kernel::System::Email::SendExecute Line: 749#012 Module: Kernel::System::MailQueue::Send Line: 673#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 144#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232#012 Module: (eval) Line: 316#012 Module: main::Start Line: 316#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137#012#012ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Perl: 5.16.3 OS: linux Time: Tue Jun 15 15:00:07 2021#012#012 Message: CommunicationLog(ID:528049,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:620852)::Kernel::System::Email => Error sending message using backend 'Kernel::System::Email::SMTPTLS'.#012#012 Traceback (25626): #012 Module: Kernel::System::CommunicationLog::_LogError Line: 538#012 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300#012 Module: Kernel::System::Email::SendExecute Line: 764#012 Module: Kernel::System::MailQueue::Send Line: 673#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Send Line: 194#012 Module: Kernel::System::Console::Command::Maint::Email::MailQueue::Run Line: 142#012 Module: (eval) Line: 460#012 Module: Kernel::System::Console::BaseCommand::Execute Line: 454#012 Module: (eval) Line: 144#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123#012 Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232#012 Module: (eval) Line: 316#012 Module: main::Start Line: 316#012 Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137#012#012ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-60 Per
Maybe theres some hidden perl module that needs to be installed?
Info:
We disabled the PostMaster E-Mail for to receive Mails via IMAP on the new server to prevent the new Server from taking mails before its fully migrated.