Problem to install Import/Export plugin

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kpemonon
Znuny newbie
Posts: 10
Joined: 11 Jun 2021, 15:26
Znuny Version: 6.0.29
Real Name: Kevin Pemonon

Problem to install Import/Export plugin

Post by kpemonon »

Hello everyone,

I am using OTRS 6.0.29 and i'm trying to install a plugin of Import/Export from git-hub, https://github.com/OTRS/ImportExport

But I have problem to install, ImportExport 0.0.0 - Incorrectly deployed package! Please reinstall the package

And I have not more indication of error. Does someone knows how get more information about the error ?

And does someone has could install succesfully this plugin ?

Best regards,

Kevin Pemonon
zzz
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Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
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Re: Problem to install Import/Export plugin

Post by zzz »

Hello Kevin,

Don't download and install packages from GitHub if you don't know how to package the .sopm.
Why don't you download the package from the URL we've provided in your last thread?

Best regards
Emin
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kpemonon
Znuny newbie
Posts: 10
Joined: 11 Jun 2021, 15:26
Znuny Version: 6.0.29
Real Name: Kevin Pemonon

Re: Problem to install Import/Export plugin

Post by kpemonon »

Hello Emin,

My objectif is to import some tickets from a file (preferably csv or other type of file), so I have tried to use the package ImportExport from the link that you give me, but it doesn't allow to import without a back-end package, so i need to install an other package who allow to link an object tickets, I have found some packages to links objects user or service but i have not found some package to link an object tickets...

Finally i have found this package on GitHub who is described like "The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML."

It is why I want try to use it...

Someone has an idea to solve my problem ?
jojo
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Re: Problem to install Import/Export plugin

Post by jojo »

The package on Github is the Framework for Import/Export Modules and just allows Import of CIs if CMDB is installed. I do not know any module using the Import/Export Functionality to import tickets.

There adre commercial possibilities to import tickets from CSV
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