customer.pl and AD Authentication

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mmpellet
Znuny newbie
Posts: 1
Joined: 15 Jun 2021, 17:14
Znuny Version: 3.3.6
Real Name: Mike MP

customer.pl and AD Authentication

Post by mmpellet »

Hi,

I'm running OTRS 3.3.6 and I have an issue with the authentication process used by customer.pl script.
Until now, I used to create users within our AD Server, then the customer.pl script was used the AD to authenticate ' requester' (aka non agent).
My last created AD account was destroyed and recreated and this specific account is now facing an issue when trying to authenticate against the AD server.
I checked logs and here is what I found:

Code: Select all

ERROR: OTRS-CGI-36 Perl: 5.10.1 OS: linux Time: Tue Jun 15 10:12:24 2021

 Message: Need CustomerID!!!

 RemoteAddress: 192.168.0.181
 RequestURI: /otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets

 Traceback (26007):
   Module: Kernel::Output::HTML::Layout::CustomerError (OTRS 3.3.6) Line: 3906
   Module: Kernel::Modules::CustomerTicketOverview::Run (OTRS 3.3.6) Line: 112
   Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.6) Line: 1000
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Tue Jun 15 10:12:24 2021] -e: Use of uninitialized value in numeric comparison (<=>) at /opt/otrs//Kernel/Output/HTML/LayoutTicket.pm line 896.
[Tue Jun 15 10:12:24 2021] -e: Use of uninitialized value in numeric comparison (<=>) at /opt/otrs//Kernel/Output/HTML/LayoutTicket.pm line 896.
[Tue Jun 15 10:12:24 2021] -e: Use of uninitialized value in numeric comparison (<=>) at /opt/otrs//Kernel/Output/HTML/LayoutTicket.pm line 896.
[Tue Jun 15 10:12:24 2021] -e: Use of uninitialized value in numeric comparison (<=>) at /opt/otrs//Kernel/Output/HTML/LayoutTicket.pm line 896.
Is there anything else I can check? Does anyone have an idea?
Thanks,
Mike
root
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Re: customer.pl and AD Authentication

Post by root »

Mike,

Check also the OTRS log, not just the apache error log.

- Roy
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