.noreply Email Address

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jamiegriffiths
Znuny newbie
Posts: 9
Joined: 18 Jun 2021, 08:55
Znuny Version: OTRS6
Real Name: Jamie Griffiths

.noreply Email Address

Post by jamiegriffiths »

How can we add a .noreply to stop tickets from bouncing back?

we have set up notications on many UPS devices, when they hit the help desk we are unable to close the ticket, as OTRS emails back but the .noreply address IE wbp-vs1.noreply@xxx.org.uk doesnt exist.

This is causing us issues as we are unable to close them

Our .no reply is before the @ on the email address

is this possible?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: .noreply Email Address

Post by root »

Hi,

You can setup a PostMaster Filter matching these e-mails and set the header X-OTRS-Loop to True. This prevents an auto-response. See also https://doc.znuny.org/doc/manual/admin/ ... rs-headers

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
jamiegriffiths
Znuny newbie
Posts: 9
Joined: 18 Jun 2021, 08:55
Znuny Version: OTRS6
Real Name: Jamie Griffiths

Re: .noreply Email Address

Post by jamiegriffiths »

Thanks Roy,

much appreciated I will give this a go

many thanks
jamiegriffiths
Znuny newbie
Posts: 9
Joined: 18 Jun 2021, 08:55
Znuny Version: OTRS6
Real Name: Jamie Griffiths

Re: .noreply Email Address

Post by jamiegriffiths »

Hi Roy

Is it possible to add a variable as we have many to add, we have tried *. etc but they dont work

thanks
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: .noreply Email Address

Post by root »

Hi,

You can use regular expression like (a@b.com|c@d.net|e@f.org)

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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