GenericAgent - show more than 30 affected tickets

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spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

GenericAgent - show more than 30 affected tickets

Post by spark123 »

Hi everybody,

we are using znuny 6.0.3.4.

So we have many suspected spam mails which we move to another queue via GenericAgent. Sometimes there is a result of over 100+ Tickets, but only 30 tickets will be shown. In order to review the tickets it would be nice to see all affected tickets or a number of 2000.

Is it possible to show all affected tickets? Or increase the number of shown affected tickets?

Thanks in advance.
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: GenericAgent - show more than 30 affected tickets

Post by root »

Hi,

Is here: https://github.com/znuny/Znuny/blob/rel ... t.pm#L1539

Copy the file Kernel/Modules/AdminGenericAgent.pm to Custom/Kernel/Modules/AdminGenericAgent.pm and changethe value. And keep track if the original file changes and adjust your change accordingly.

- Roy
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spark123
Znuny newbie
Posts: 29
Joined: 10 May 2021, 12:25
Znuny Version: 6.034
Real Name: Andreas

Re: GenericAgent - show more than 30 affected tickets

Post by spark123 »

Hi,

perfect, that solved my problem.

thank you!
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