Hi,
I'm trying to import OTRS V5 tickets to CSV File. Is there any command that can run through OTRS Admin Console or is that done through SQL query.
Please let me know your inputs.
Thanks,
M.
importing tickets to CSV File
Moderator: crythias
-
- Znuny superhero
- Posts: 624
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: importing tickets to CSV File
Why not using Statistic module ?
Re: importing tickets to CSV File
Do we have that in OTRS V5. I don't see any module in OTRS Admin page or am I missing something?
Can you please send any references pertaining to it for OTRS V5.
M.
Can you please send any references pertaining to it for OTRS V5.
M.
-
- Znuny superhero
- Posts: 624
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: importing tickets to CSV File
Statistic / Reporting module..
There is option where you can export out as CSV file..
Take note this is only export out the ticket data only..not including article content etc..
If you require also a ticket content (e.g: 1st article content), its either require further development or can be achieve via SQL statement
Re: importing tickets to CSV File
Great. Thanks for providing the info