I am working in a company where we have a working OTRS 6 CE in production. Now we are configuring the latest version of Znuny and are stuck at the Ldap connection configuration. We copied our configuration from our production with minor changes concerning accounts and passwords.
Anyway, we encounter a 500 error when connecting to the machines (we have two fronts sharing a same storage for
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/opt/otrs
The people who did our production servers configuration no longer work with us and therefore cannot help.
Are we missing something ? Are there any prerequisites we might have forgotten like streams to open or modules to enable?
The Ldap machine can be pinged from our fronts. Otherwise, Znuny original configuration mostly hasn't been touched.
We are thinking it might be linked to certificates but we don't know yet how they were generated on our OTRS. Here is an example of what we have in Config.pm :
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$Self->{'AuthModule::LDAP::Params'} = {
cafile => '/etc/pki/ca-trust/source/anchors/ca.crt',
verify => 'required',
port => 636,
timeout => 120,
async => 0,
version => 3,
};
Any ideas?
Many thanks for your help!