Filter incoming mails by time and sort into queue

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dsepeur
Znuny newbie
Posts: 19
Joined: 30 Sep 2019, 15:05
Znuny Version: 6 community edition
Real Name: Daniel Sepeur
Company: TREND Service GmbH

Filter incoming mails by time and sort into queue

Post by dsepeur »

Hello @all,

im an absolute newbie with postmaster-filtering. And ... how else can it be, i didn't find some useful information via google or this forum regarding my idea after searching for hours now. Maybe the one or the other of you can point me in a proper direction.

I simply want to sort incoming NEW tickets in between 08:00 and 16:00 into a special queue (which is already existing).

I had the idea of postmaster-filter, but i dont know exactly how to filter the time of an incoming mail.

Does someone have an idea, how i can solve this? Im using OTRS 6 Community edition.

Thanks alot in advance.

Daniel
jojo
Znuny guru
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Filter incoming mails by time and sort into queue

Post by jojo »

thats not possible out of the box via postmaster filters. You can try:
- time based preprocessing on the linux server e.g. via cron and procmail
- generic agent
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dsepeur
Znuny newbie
Posts: 19
Joined: 30 Sep 2019, 15:05
Znuny Version: 6 community edition
Real Name: Daniel Sepeur
Company: TREND Service GmbH

Re: Filter incoming mails by time and sort into queue

Post by dsepeur »

Hey jojo,

why i thought this before :lol:

I will look into our mailmachine and give it a shot.

I thank you very much for your purpose.

Daniel
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