[Solved] OTRS Customer Information Search

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chrotha
Znuny newbie
Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

[Solved] OTRS Customer Information Search

Post by chrotha »

Hello everyone,

I'm having an issue where, I need to change the way that this event is called.
Whenever I press it, it searches for the Tickets associated to the customerID and I want it to search for Customer User ID instead.
Screenshot_2.png
Is there a way to do it? I've been searching some information and already got to the part where the Customer Information table is constructed, but I can't go past there.
Sorry but I had to blur out some information before posting.
I'm currently using CentOS7 and OTRS 6.0.

Thanks in advance
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Last edited by chrotha on 02 Aug 2021, 17:26, edited 1 time in total.
root
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Re: OTRS Customer Information Search

Post by root »

Hi,

Deactivate the SysConfig Frontend::CustomerUser::Item###15-OpenTickets and activate Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin

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chrotha
Znuny newbie
Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

Re: OTRS Customer Information Search

Post by chrotha »

Hey Roy,
Thanks for the fast reply, it worked perfectly ;)
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