Hello all,
I'm trying to make a specific process management ticket only available to one user only. However I cannot get it to work.
This is what I currently have configured in my ACL:
I've also tried it the other way around by trying to hide other process management tickets for this user with "possiblenot", but neither way works.
As you can see in the image below, I did mention the right process-ID:
As you can see in this screenshot, the user can still see the request:
Is there anyone who can explain me what I'm doing wrong or why this is not working?
[SOLVED] Trying to hide process ticket with ACL.
Moderator: crythias
-
- Znuny newbie
- Posts: 39
- Joined: 20 Mar 2021, 12:21
- Znuny Version: Znuny LTS 6.0.36
- Real Name: Robin
[SOLVED] Trying to hide process ticket with ACL.
Last edited by Rhendak on 03 Aug 2021, 15:17, edited 1 time in total.
-
- Administrator
- Posts: 3967
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Trying to hide process ticket with ACL.
Hi,
Your ProcessID is no c366... its Process-c366
You need to use this value in the ACL
- Roy
Your ProcessID is no c366... its Process-c366
You need to use this value in the ACL
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 39
- Joined: 20 Mar 2021, 12:21
- Znuny Version: Znuny LTS 6.0.36
- Real Name: Robin
Re: Trying to hide process ticket with ACL.
Thanks for your reply Roy. I've applied your suggestion however it still doesn't seem to work correctly. I've tried using both "Possible" and "PossibleNot".
I've now done this:
Process ID:
However the process is still visible to the user:
I've now done this:
Process ID:
However the process is still visible to the user:
-
- Administrator
- Posts: 3967
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Trying to hide process ticket with ACL.
Hi Robin,
Check your Match settings:
- Why are you using PropertiesDatabase? See the explanation in the manual
- You want to match a user (=agent) and a customeruser in one ACL. Since there is no User in the customer interface you should consider two ACLs, ne for the agent interface and one for the customer interface.
- Roy
Check your Match settings:
- Why are you using PropertiesDatabase? See the explanation in the manual
- You want to match a user (=agent) and a customeruser in one ACL. Since there is no User in the customer interface you should consider two ACLs, ne for the agent interface and one for the customer interface.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 39
- Joined: 20 Mar 2021, 12:21
- Znuny Version: Znuny LTS 6.0.36
- Real Name: Robin
Re: Trying to hide process ticket with ACL.
root wrote: ↑03 Aug 2021, 13:17 Hi Robin,
Check your Match settings:
- Why are you using PropertiesDatabase? See the explanation in the manual
- You want to match a user (=agent) and a customeruser in one ACL. Since there is no User in the customer interface you should consider two ACLs, ne for the agent interface and one for the customer interface.
- Roy
Thanks Roy, this reply has solved my issue!