[SOLVED] Trying to hide process ticket with ACL.

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Rhendak
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Posts: 39
Joined: 20 Mar 2021, 12:21
Znuny Version: Znuny LTS 6.0.36
Real Name: Robin

[SOLVED] Trying to hide process ticket with ACL.

Post by Rhendak »

Hello all,

I'm trying to make a specific process management ticket only available to one user only. However I cannot get it to work.

This is what I currently have configured in my ACL:
Image

I've also tried it the other way around by trying to hide other process management tickets for this user with "possiblenot", but neither way works.

As you can see in the image below, I did mention the right process-ID:
Image

As you can see in this screenshot, the user can still see the request:
Image

Is there anyone who can explain me what I'm doing wrong or why this is not working?
Last edited by Rhendak on 03 Aug 2021, 15:17, edited 1 time in total.
root
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Re: Trying to hide process ticket with ACL.

Post by root »

Hi,

Your ProcessID is no c366... its Process-c366

You need to use this value in the ACL

- Roy
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Rhendak
Znuny newbie
Posts: 39
Joined: 20 Mar 2021, 12:21
Znuny Version: Znuny LTS 6.0.36
Real Name: Robin

Re: Trying to hide process ticket with ACL.

Post by Rhendak »

Thanks for your reply Roy. I've applied your suggestion however it still doesn't seem to work correctly. I've tried using both "Possible" and "PossibleNot".

I've now done this:
Image

Process ID:
Image

However the process is still visible to the user:
Image
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: Trying to hide process ticket with ACL.

Post by root »

Hi Robin,

Check your Match settings:

- Why are you using PropertiesDatabase? See the explanation in the manual

- You want to match a user (=agent) and a customeruser in one ACL. Since there is no User in the customer interface you should consider two ACLs, ne for the agent interface and one for the customer interface.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Rhendak
Znuny newbie
Posts: 39
Joined: 20 Mar 2021, 12:21
Znuny Version: Znuny LTS 6.0.36
Real Name: Robin

Re: Trying to hide process ticket with ACL.

Post by Rhendak »

root wrote: 03 Aug 2021, 13:17 Hi Robin,

Check your Match settings:

- Why are you using PropertiesDatabase? See the explanation in the manual

- You want to match a user (=agent) and a customeruser in one ACL. Since there is no User in the customer interface you should consider two ACLs, ne for the agent interface and one for the customer interface.

- Roy

Thanks Roy, this reply has solved my issue!
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