Master/Slave email subject and body

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smialo960
Znuny newbie
Posts: 4
Joined: 29 Jul 2021, 15:26
Znuny Version: 6.0.35
Real Name: Szymon

Master/Slave email subject and body

Post by smialo960 »

Hi

I have a question about Master/Slave module.
I'm trying to use it as a way to reply to all customers tickets. Problem is that it overwrites slaves tickets subjects and mail history. I've spent days but I can't find a solution to this problem.

Is it even possible to use Master/Slave module as a way to reply to customers with their original subject and mail history?

Also another problem. When it sends email it attaches a binary file called file2 (outlook.com) which contain the same message. On gmail it just writes the message twice in the same email. Can't figure out where it is in config file. Have someone had a problem like this?

I'm running OTRS 6.

Best regards
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